Documents: the vault and the review queue
For registrars & admin staff · Updated September 30, 2026
How documents arrive, how to approve or reject them, the document-chase agent, and the enrollment gate.
Every registration document across every student lives in Documents.
Two ways in
Staff upload from the student file; students upload through their portal. Either way, every file is hashed the moment it arrives.
Review a document
- Open Documents. The queue shows what is waiting on you.
- Click View to preview the file.
- Approve, or Reject with a reason. Rejections notify the student automatically.
The document-chase agent
Missing, rejected, or expiring documents are chased automatically: the student gets an email with their checklist and a portal link every three days, up to three times, then the case escalates to the registrar as an intervention.
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