Review: working the applicant queue
For admissions staff · Updated September 30, 2026
The three lanes, how complete files rise automatically, and why incomplete files can’t be enrolled.
The review queue sorts every applicant by what is actually holding them up, so you work a list, not a pile.
The three lanes
- Ready to enroll — the file is complete. Enroll them.
- Pending documents — something is missing or was rejected. The student has been told what.
- Awaiting decision — the file needs a staff decision.
Every applicant sits in exactly one lane. When a file completes — documents approved, agreement signed, payment posted — the student moves to Ready automatically.
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